Bilingual Contact Center Representative
Company: Addison Group
Location: Addison
Posted on: February 17, 2026
|
|
|
Job Description:
Job Description Job Description Job Title: Bilingual Call Center
Representative Location: Dallas, TX Work Schedule: Monday – Friday
| 8:00 AM – 5:00 PM | Overtime required during peak times (1st and
15th of each month) Type of Employment: Contract-to-Hire | Onsite
Compensation: $18 - $19 / Hour Industry: Customer Service /
Insurance Benefits: This position is eligible for medical, dental,
vision, and 401(k). Job Description: Addison Group is seeking a
Bilingual Call Center Representative to join our client’s team in
Addison, TX. This role involves supporting licensed agents by
managing customer inquiries across phone, email, and occasional
outbound calls. This is a fast-paced environment ideal for
candidates with strong communication skills and a proactive work
ethic. Key Responsibilities: Manage incoming calls and respond to
customer questions with professionalism and clarity Make occasional
outbound calls to follow up on inquiries or provide updates Respond
to emails from agents regarding services, policies, and account
information Handle a daily workload of approximately 100
interactions (calls/emails combined) Accurately document account
updates and interactions within internal systems Support agents
with troubleshooting needs or system navigation assistance
Collaborate with internal team members to resolve issues
efficiently Stay informed about client products, services, and
updates Qualifications: 1 year of experience in a customer service
role (call center or similar environment) Bilingual in English and
Spanish (required) Addison Group is an Equal Opportunity Employer.
We provide equal employment opportunities to all employees and
applicants for employment without regard to race, color, religion,
gender, sexual orientation, national origin, age, disability,
genetic information, marital status, amnesty, or status as a
covered veteran in accordance with applicable federal, state, and
local laws. Reasonable accommodations are available for qualified
individuals with disabilities upon request. Admin3
Keywords: Addison Group, DeSoto , Bilingual Contact Center Representative, Customer Service & Call Center , Addison, Texas
