Clinic Operations Lead
Company: One Medical
Location: Dallas
Posted on: July 1, 2025
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Job Description:
About Us One Medical is a primary care solution challenging the
industry status quo by making quality care more affordable,
accessible and enjoyable. But this isn’t your average doctor’s
office. We’re on a mission to transform healthcare, which means
improving the experience for everyone involved - from patients and
providers to employers and health networks. Our seamless in-office
and 24/7 virtual care services, on-site labs, and programs for
preventive care, chronic care management, common illnesses and
mental health concerns have been delighting people for the past
fifteen years. In February 2023 we marked a milestone when One
Medical joined Amazon. Together, we look to deliver exceptional
health care to more consumers, employers, care team members, and
health networks to achieve better health outcomes. As we continue
to grow and seek to impact more lives, we’re building a diverse,
driven and empathetic team, while working hard to cultivate an
environment where everyone can thrive. The Opportunity As we
continue to expand and transform the primary care experience, we’re
looking for a Practice Coordinator to join us on our journey to
make it drastically easier for customers to find, choose, afford,
and engage with the services, products, and professionals they need
to get and stay healthy! As a Practice Coordinator at One Medical,
you will be the onsite lead and support your practice team members
in delivering the highest quality and best experience to our
patients. You will be responsible for championing best practices
with our patients and team members to ensure the practice runs
smoothly with a focus on operational excellence, active daily
management, scheduling, inventory management, and facilities
management. The Practice Coordinator is the subject matter expert
on workflows and processes and serves as the practice team’s main
point of contact for daily clinical operational oversight. You will
motivate, support, and under direction of your Operations Manager,
provide direction, and coach your teammates to ensure consistent
high performance of the practice and support your team through
change and growth. You are proficient in the art of
customer-service, support roles, administrative work, and
motivating a team or peers, especially through times of change. You
are skilled in nuanced patient communication with an emphasis on
consistent high quality patient-centered experiences, and foster
open communication with team members. You are currently looking for
your next opportunity to support and lead a team at an organization
that is transforming healthcare. If this sounds like you, we would
love to connect. What you’ll likely work on: - Ensure operational
readiness of the practice through regular team check ins, review of
staffing, monitoring of task queues, adherence to standard work,
and conducting end of month practice operations such as publishing
shift schedules for both administrative and clinical team members -
Provide team support and leadership through training, coaching, and
mentoring of team members and team recognition - Drive performance
improvement though active daily management, including office huddle
facilitation and monitoring performance metrics - Perform inventory
management including ordering and receiving supplies, expiration
tracking, waste minimization, and completing counts - Support the
financial health of the practice through office budget review and
managing copay and revenue cycle - Monitor and own Net Promoter
Score (NPS) responses and respond to service recovery cases,
escalating to the Operations Manager as needed - In partnership
with with Clinical Leadership and the Operations Manager, support
quality health outcomes, patient safety, regulatory compliance, and
implement improvement initiatives to manage population health - Use
impeccable C-I-CARE (a framework containing the key elements of a
great interaction and effective communication that we use with
patients and each other) in all patient interactions and ensure a
fluid and positive in-office experience through patient intake,
same day schedule management, appropriate follow up scheduling, and
strong knowledge of billing and insurance - All front of house
duties including check in/check out, insurance verification,
printing/paperwork tasks, prepping tests, tasking to service level
expectation, perform opening and closing duties/daily office upkeep
as required, including maintaining the look and feel of both
patient and employee facing spaces, restocking supplies, and
organization, and supporting facility, security, and IT requests as
encountered - Clinical duties may include providing best in class
venipuncture services on a population ranging from pediatrics to
geriatrics, and performing and assisting with extended scope duties
such as, but not limited to non-blood specimen collection,
EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs What
you’ll need: - At least 1 year of experience in a supervisory or
lead role in high touch customer service or patient facing
healthcare - Proven ability to foster strong, collaborative
team-dynamics that ensure a supportive and engaged team culture -
Experience working on collaborative, diverse and feedback-driven
multi-disciplinary teams - Strong written and verbal communication
skills - Successful completion of One Medical clinical training and
state required education and/or certifications within first six
months of employment (One Medical sponsored) - Relevant experience
as a Medical Assistant or Phlebotomist preferred; those without
experience are encouraged to apply (training is provided) - Proven
track record of leading successful change management and process
improvement efforts preferred - Experience in healthcare, with a
solid understanding of billing and insurance, is preferred Physical
Demands: Mostly sedentary work duties require exerting up to ten
pounds of force occasionally and/or small amounts of force
frequently. Sedentary work typically involves sitting most of the
time, but may involve walking or standing for brief periods.
Competitive salary starts at $25.25 per hour. This is a 40 hour per
week full time position with 8 hour shifts taking place M-F 7:30am
- 5pm. This role is primarily based at our Addison Prestonwood
Place office in Dallas, with as-needed ongoing coverage at any of
our DFW clinics. One Medical offers a robust benefits package
designed to aid your health and wellness. All regular team members
working 24 hours per week and their dependents are eligible for
benefits starting on the team member's date of hire: Taking care of
you today - Paid sabbatical for every five years of service - Free
One Medical memberships for yourself, your friends and family -
Employee Assistance Program - Free confidential services for team
members who need help with stress, anxiety, financial planning, and
legal issues - Competitive Medical, Dental and Vision plans -
Pre-Tax commuter benefits - PTO cash outs - Option to cash out up
to 40 accrued hours per year Protecting your future for you and
your family - 401K match - Credit towards emergency childcare -
Company paid maternity and paternity leave - Paid Life Insurance -
One Medical pays 100% of the cost of Basic Life Insurance -
Disability insurance - One Medical pays 100% of the cost of Short
Term and Long Term Disability Insurance In addition to the
comprehensive benefits package outlined above, practicing
clinicians also receive - Malpractice Insurance - Malpractice fees
to insure your practice at One Medical is covered 100%. - UpToDate
Subscription - An evidence-based clinical research tool -
Continuing Medical Education (CME) - Receive an annual stipend for
continuing medical education - Rounds - Providers end patient care
one hour early each week to participate in this shared learning
experience - Discounted rate to attend One Medical’s Annual REAL
primary care conference One Medical is an equal opportunity
employer, and we encourage qualified applicants of every
background, ability, and life experience to contact us about
appropriate employment opportunities. One Medical participates in
E-Verify and will provide the federal government with your Form I-9
information to confirm that you are authorized to work in the U.S.
Please refer to the E-Verification Poster and Right to Work Poster
for additional information.
Keywords: One Medical, DeSoto , Clinic Operations Lead, Healthcare , Dallas, Texas
