Branch Manager
Company: FRIGELAR NORTH AMERICA INC
Location: Dallas
Posted on: January 14, 2026
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Job Description:
Job Description Job Description Manage branch operations to meet
goals and objectives for branch sales, product merchandising, team
leadership and customer service. Principal Duties &
Responsibilities: • Ensures customers receive prompt, professional
service, in person, over the phone and with online orders by
establishing standards and monitoring quality on a daily basis. •
Works in conjunction with Outside Sales to determine customer needs
and implement and follow through on established programs. •
Provides information regarding customer buying habits and needs to
Outside Sales on a regular basis. • Develops relationships and
rapport with key customers. • Maintains the highest standards in
cleanliness and appearance of the showroom, warehouse and exterior
of the facility. • Ensures showroom merchandising and appearance
contribute to sales goals. • Resolves customer complaints and
disputes in a timely, professional manner that balances customer
requests with business needs. Manages the Branch Team: •
Establishes, communicates and models performance expectations of
all branch team members. • Performs formal staff reviews on an
annual basis, as well as informal coaching throughout the year. •
Participates in the hiring and recruiting process to identify
qualified candidates within established processes and guidelines. •
Provides a safe work environment by: communicating safety rules,
observing and coaching employees in complying with safety rules;
removing safety obstacles; complying with all governmental
regulations including OSHA, Worker’s Compensation, Fire and MSDS;
and ensuring all equipment is maintained and operated in a safe
manner including the training and certifications of employees
designated to operate equipment. • Ensures compliance at the branch
level with all company employment policies, and applicable state
and federal employment laws. Managing the Business : • Regularly
monitors performance against goals and take corrective action where
necessary. • Manages branch inventory to ensure security, accuracy.
Ensures cycle counting program is implemented per established
procedures. • Oversees product returns and warranty processing,
balancing customer requests with company guidelines and procedures.
• Oversees warehouse and delivery operations, including receiving,
labeling and put-away and order fulfillment. Creates and monitors
delivery schedules to ensure accurate, on-time delivery of product.
• Balances cash drawer daily and prepares daily bank deposit.
Physical Demands & Work Environment The physical demands and work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job. Physical Demands: While performing the
duties of this job, the employee is regularly required to stand,
sit, reach, talk and hear. The employee is occasionally required to
climb or balance; stoop kneel, crouch, crawl, and lift up to 50
pounds or more with assistance. Work Environment: Combination of
office with typical office equipment, warehouse with racks and
bins, and wholesale branch environment. This is not a remote
position and the job can only be performed on site. Experience and
Education .• College degree or High School diploma combined 3 year
of experience in similar management position. • Prior management
experience in wholesale or retail of HVAC, Plumbing, Motors or
replacement parts. • Capable to communicate in Spanish is
desirable.
Keywords: FRIGELAR NORTH AMERICA INC, DeSoto , Branch Manager, Logistics, Transportation & Drivers , Dallas, Texas
