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Emergency Dispatcher

Company: City of DeSoto, Texas
Location: Desoto
Posted on: May 31, 2021

Job Description:

Description Benefits Supplemental Questions

The purpose of the position is to process emergency and non-emergency calls from the public and to coordinate the response of emergency services. This is accomplished by answering calls and requesting information, determining appropriate response type, and dispatching services from the appropriate entity. Other duties include maintaining call records, completing general office duties, and verifying and updating dispatch maps.

Specific Duties and Responsibilities:

  • Processes incoming calls for service by gathering information; requesting emergency type; evaluating needs; determining emergency or non-emergency status; contacting the appropriate responder; dispatching services; monitoring activities; and receiving and transmitting updated information.
  • Prioritizes calls for service by evaluating information; processing requests; prioritizing calls; contacting the appropriate agency; coordinating response of primary, back-up and support units; and providing other agency assistance as required.
  • Maintains records of work performed by creating and filing information.
  • Responds to requests from agency personnel by monitoring units and calls; entering information into local, state and national systems; confirming warrants; and processing miscellaneous service requests.
  • Assists with training activities by answering questions; instructing new employees on processes, priorities and systems; evaluating trainees; and submitting progress reports.


  • High School graduation or equivalent
  • One year of customer service call center experience

Supplemental Information:

  • Ability to effectively communicate, both verbally and in writing, with co-workers, the public, and elected and appointed officials
  • Ability to alphabetize and numerically sequence materials
  • Ability to hear and understand callers through each ear while wearing a headset
  • Ability to distinguish colors
  • Ability to enter information into systems while conversing with callers
  • Skill in the operation and use of standard office software which includes databases and presentation programs, along with standard Microsoft products

Keywords: City of DeSoto, Texas, DeSoto , Emergency Dispatcher, Other , Desoto, Texas

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