Company: City of DeSoto, Texas
Posted on: May 31, 2021
Description Benefits Supplemental Questions
The purpose of the position is to process emergency and
non-emergency calls from the public and to coordinate the response
of emergency services. This is accomplished by answering calls and
requesting information, determining appropriate response type, and
dispatching services from the appropriate entity. Other duties
include maintaining call records, completing general office duties,
and verifying and updating dispatch maps.
Specific Duties and Responsibilities:
- Processes incoming calls for service by gathering information;
requesting emergency type; evaluating needs; determining emergency
or non-emergency status; contacting the appropriate responder;
dispatching services; monitoring activities; and receiving and
transmitting updated information.
- Prioritizes calls for service by evaluating information;
processing requests; prioritizing calls; contacting the appropriate
agency; coordinating response of primary, back-up and support
units; and providing other agency assistance as required.
- Maintains records of work performed by creating and filing
- Responds to requests from agency personnel by monitoring units
and calls; entering information into local, state and national
systems; confirming warrants; and processing miscellaneous service
- Assists with training activities by answering questions;
instructing new employees on processes, priorities and systems;
evaluating trainees; and submitting progress reports.
- High School graduation or equivalent
- One year of customer service call center experience
- Ability to effectively communicate, both verbally and in
writing, with co-workers, the public, and elected and appointed
- Ability to alphabetize and numerically sequence materials
- Ability to hear and understand callers through each ear while
wearing a headset
- Ability to distinguish colors
- Ability to enter information into systems while conversing with
- Skill in the operation and use of standard office software
which includes databases and presentation programs, along with
standard Microsoft products
Keywords: City of DeSoto, Texas, DeSoto , Emergency Dispatcher, Other , Desoto, Texas
Didn't find what you're looking for? Search again!