Scheduling Coordinator - Offering Tuition Reimbursements
Company: Signify Health
Posted on: May 30, 2021
- $15 an hour, with unlimited monthly commission
- After 3 weeks of training in our call center, employees
will have the option to work from home. Please review the work from
home details at the bottom of the job description.
- Competitive benefits, PTO, tuition reimbursement, and
How will this role have an impact?
As part of the Signify Healths
Member Engagement team, you will contact members of various
Medicare and/or Medicaid health plans by phone to offer, explain,
and schedule a free in-home or virtual healthcare risk evaluation.
Adjust and reset appointments and schedules, as required. Works
diligently to meet department goals for productivity, quality, and
This role will report to a
Member Engagement Manager.
What will you do?
- Handle a high volume of outbound calls placed
by the telephony system to Medicare and/or Medicaid health plan
members to offer, explain, and schedule a free in-home health risk
- Receive inbound customer calls to schedule
appointments and/or perform other customer service activity. Follow
the approved script when discussing health risk evaluations with
potential members, ensure members understand and are comfortable
with the terms of the evaluation.
- Present a positive and professional face to
clients, health plan members, and workforce
- Leverage Signify systems to schedule providers
to conduct in-home or virtual health risk evaluations; schedule
providers presented by the system within the assigned geographic
area with appropriate time and distance between.
- Adjust and reschedule appointments with both
members and contracted providers, if
requested; ensures cancellations and
reschedules are recorded accurately and therefor
communicated to the appropriate parties
- Adhere to assigned shift times and maintain
daily productivity requirements.
- Return voicemail messages from members, work
manual outbound calling list, as required.
to support requested overtime to meet unexpected high volume
- Report member complaints immediately to Member
- Follow departmental procedures when
communicating with members.
- Respond well to coaching and
as a subject matter expert for peer side-by-side coaching. Assist
with training fellow employees, as needed.
responsible for the security and privacy of any and all protected
health information that may be accessed during normal work
We are looking for someone with:
High School Diploma or equivalent preferred.
desire to work in an efficient, results oriented call center
strong sales aptitude, with the ability to earn $4,000+ per month
in salary and uncapped commissions.
strong work ethic, highly motivated to achieve sales and
communication skills, friendly and conversational with
- Discretion, ability to maintain
willingness to comply with a fixed daily schedule, including start,
break, lunch, and end times.
ability to take direction and positively receive
- Eagerness to learn and grow
- Previous call center experience is highly
- Authorization to work in the United
PC and accurate data entry skills, experience with MS
Must have verified internet
service with upload/download ability. Company will provide
equipment (keyboard, monitor, computer, etc.).
Be available, accessible, and
accountable to work during established work schedules and shifts,
follow technical support processes, comply with organizational
security and compliance standards, training, performance
management, recurring management routines, manual and automated
remote monitoring policies, etc.
New hires will have the option to work from home after 3
weeks of training in a local office. Employees will have the option
to continue work from home, based on their individual performance.
Changes may occur depending on business needs.
Employees must live within Dallas, Texas or the
Signify Health is helping build
the healthcare system we all want to experience by transforming the
home into the healthcare hub. We coordinate care holistically
across individuals clinical, social, and behavioral needs so they
can enjoy more healthy days at home. By building strong connections
to primary care providers and community resources, were able to
close critical care and social gaps, as well as manage risk for
individuals who need help the most. This leads to better outcomes
and a better experience for everyone involved.
Our high-performance networks
are powered by more than 9,000 mobile doctors and nurses covering
every county in the U.S., 3,500 healthcare providers and facilities
in value-based arrangements, and hundreds of community-based
organizations. Signifys intelligent technology and decision-support
services enable these resources to radically simplify care
coordination for more than 1.5 million individuals each year while
helping payers and providers more effectively implement value-based
To learn more about how were
driving outcomes and making healthcare work better, please visit us
Keywords: Signify Health, DeSoto , Scheduling Coordinator - Offering Tuition Reimbursements, Other , Desoto, Texas
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