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Customer Support Representative

Company: Hi-Line
Location: Desoto
Posted on: June 3, 2021

Job Description:

Customer Support Representative

Hi-Line, Inc., a niche leader and essential U.S. distributor of industrial aftermarket products and services, is seeking an energetic, experienced, and empathetic Customer Support Representative to help assist our ever-growing customer base. In addition, this position will help support our Salesmen, Division Sales Managers, and Customers.

Are you a problem solver who gets gratification out of helping others? Do you want to be part of an organization in growth mode? Are you someone who values working for a debt-free company committed to constant improvement?

Essential Responsibilities:

Qualify call-in and E-Commerce customers for a visit from a Hi-Line TMs. Respond to inquiries about products and services. Resolve Customer and Territory Manager questions and concerns. Communicate with Territory Managers and Sales Managers as needed about interactions with customers and potential customers. Assist other departments with various tasks as needed. Participate in ongoing professional development activities to continually improve job-related skills. Be on time and ready to work at the assigned start time. Research E-Commerce orders and provide detailed information to Accounting Department. Provide certificates of Conformance (COC) for orders as requested by customers.


Bachelor degree preferred Strong communication skills Excellent reasoning and organizational skills Attention to detail Ability to clearly articulate ideas and information in written and verbal communications Proficiency with databases, spreadsheets, email, and text messaging Knowledge of Electrical and Mechanical Hardware and Supplies Professional Able to maintain a professional demeanor Ability to prioritize and multi-task


Paid vacation and sick leave 401(k), health, dental, and life insurance Opportunities for career growth and advancement A 60-year history of steady growth as a privately-held, Dallas based company Friendly and comfortable work environment Security of working for an essential business that is debt-free

At Hi-Line, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.

Keywords: Hi-Line, DeSoto , Customer Support Representative, Other , Desoto, Texas

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