Posted on: September 13, 2021
overall customer experience and day-to-day operations to include
On-Time-Performance. Ensures customer satisfaction with all touch
points within the terminal and employee/ customer
interaction. Responsible for effective employee/labor
relations. Compliance with audit and budget key performance
trains and mentors all managers and supervisors. Ensures that
all personnel have been trained and/or retrained according to
customer interaction and operation standards and state and federal
trains and mentors the driver workforce. Ensures all personal
have been trained and/or retrained according to operational
procedures. Follows up with new drivers at regular scheduled
intervals on their performance. Has face to face contact with
all drivers at their domicile a minimum of once a
- Ensures and
maintains highest level of customer experience. Resolves
escalated Customer complaints.
- Ensures that
company standards are met for all employees in the areas of
appearance, training, education and regulatory
compliance with Safety and environmental standards, including
appropriate attendance of safety and risk reduction meetings,
handling of injury investigations. Ensures adherence to all
DOT and FMCSA regulations.
- Ensures sound
cash control and maintains GLI field accounting standards.
Develops budget and manages operating expenses within the
initiatives to increase sales. Performs analysis and makes
recommendations to ensure competitive advantage from a marketing,
customer service and human perspective.
employee development by providing ongoing feedback to employees
concerning strengths and areas of needed improvement through the
use of DriveCam and customer feedback. May recommend
supplemental training programs.
understanding of federal, state and local labor laws. Work
closely with local HR to address all levels of harassment
complaints and assist in investigating thoroughly all allegations
- Works with
staff to ensure good labor relations are maintained. Includes
working with Assistant Business Agents and Shop Stewards as well as
handling 3rd level grievance resolutions. Ensure
the following of the CBA
engages the community as the company standard-bearer.
- Other projects
or tasks as assigned
- Hospitality or
Customer Service (3 plus years).
experience (3 plus years)
Resources experience a plus
- Planning and
analysis (3 plus years).
responsibility (3 plus years).
responsibility (3 plus years)
- Passion for
customer service ability to create innovative solutions to keep
customers committed to the brand. (required),
- Safety and
Workers Compensation (required)
relations and CBAs (required)
- Ability to
exercise considerable diplomacy, judgment and discretion in
establishing and maintaining good working relationships and
discretion with the company, union officials and other governing
- Ability to
analyze statistical information and make decisions.
- Must be able
to effectively communicate both verbally and written, and exercise
active listening skills
Keywords: Greyhound, DeSoto , City Manager, Other , Desoto, Texas
Didn't find what you're looking for? Search again!